Refund policy
At Glow Skin Beauty Shop, we are committed to providing authentic, high-quality Korean skincare products. For the health, safety, and protection of all our customers, we have the following return and exchange policy.
Returns:
- Unopened and unused products may be returned within 14 days of delivery. Opened or used products cannot be returned for a change of mind.
- Products must be in their original, unopened packaging with all seals intact. If we sent the wrong item, contact us under the Damaged or Incorrect Orders section below.
- A valid receipt or proof of purchase is required.
Refunds:
Approved refunds will be issued to the original payment method after the refund item has been received and inspected.
Once approved, refunds will be processed within 5-10 business days. Please note that your bank or payment provider may require additional time to post the refund to your account.
For change-of-mind returns, customers pay the cost of return shipping. Original shipping charges are non-refundable unless the return is due to our error. If we sent the wrong item or it arrived damaged or defective, we will cover the return shipping cost when a return is needed.
Damaged or Incorrect Orders:
If you received a damaged, defective, or incorrect item, please contact us or send us an e-mail within 3 days of receiving your order.
Please include:
- Your order number
- Photos of the item and packaging.
This allow us to review your request and resolve the issue as quickly as possible.
Order Cancellation:
- Orders may be canceled within 1 hour of purchase.
- After that, order may already be processing and cannot be cancelled.
Order Acceptance:
- We reserve the right to refuse or cancel orders for suspected fraud, pricing errors, or inventory issues.